Expert Answer :Process Identification

  

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from assessment 1 to assessment 6Write a report on Toyota processes
in need of improvement at the time of the accelerator crisis. As part
of the report, select a specific process to be the focus of your
operations improvement plan (OIP) and explain that particular
process’s significance.
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Process Identification
All assignments are linked together from assessment 1 to assessment 6
Write a report on Toyota processes in need of improvement at the time of the accelerator crisis.
As part of the report, select a specific process to be the focus of your operations improvement
plan (OIP) and explain that particular process’s significance.
In your assessments throughout this course you will build an operations improvement plan (OIP)
based on the real-world example of the Toyota Motor Corporation’s accelerator pedal failure
crisis. You must complete Assessment 1 before you can begin any of the other assessments in the
course.
Preparation
Before beginning this assessment, you should spend time reviewing key information and
beginning your research on the 2010 Toyota accelerator crisis.
• First, take time to read each of the assessments in this course. The first five assessments
each represent a component of a typical operations improvement plan (OIP). The final
assessment requires that you use the work you did in Assessments 1–5 to build a
complete, cohesive OIP. The work you do in Assessment 1 will be the foundation for the
first part of your OIP for Toyota’s organizational practices at the time of the accelerator
crisis.
• Next, research what OIPs can look like. Search online for examples that can help inform
your thinking and research throughout this course. You may want to select a few
examples to refer back to for ideas about structure and organization as you pull together
your own information. Consult the Resources as you begin your research.
• Finally, begin to research the case that is the focus of this and future assessments. In
2010, the Toyota Motor Corporation issued a product recall on thousands of vehicles with
dangerously malfunctioning accelerators. The Toyota recall crisis was well documented
in popular as well as professional publications. Using the Resources in this course, the
Capella University Library, professional and news sites and publications, and the Internet,
begin researching and gathering information on the following topics:
• Toyota accelerator recall crisis.
• The state of Toyota’s organizational processes prior to the recall crisis.
• The organizational changes Toyota made in the months/years after the
malfunctioning accelerators were discovered.
Instructions
For this assessment, write a report that addresses the following.
1. Identify several (at least 3) of Toyota’s existing organizational processes at the time of the
accelerator crisis. Any process within the organization can be considered. For each
process you identify, write a short summary addressing the following specific topics. Be
as thorough as possible, and cite your resources for the information you provide.




Description: Provide a brief description of the process.
Importance: What is the importance of the process to the Toyota organization?
Scope: What is the scope of this process (what is the breadth of its reach)?
Parties involved: What customers, as well as internal and external suppliers, are
affected by this process?
• Priority: What is the timeliness or urgency for resolving the issues involved in this
process?
• Benefits: What is the overall impact or benefit for Toyota in improving this
process?
• Cost: What are the costs to Toyota if the process is not improved?
2. Select one of the processes you identified to use as the basis for the OIP you will
construct in this course. Select a process that lends itself to an in-depth analysis and that
is important to the Toyota corporation, and one for which information is readily available.
Consider your own interests, as well. Then explain the following in your report:
• Why you think this process should be addressed, focusing on the process’s
particular importance to the organization.
• Some of the innovative and sustainable solutions that could be developed to
improve this process.
The work you do for this assessment will inform your work in future assessments. You will also
draw on it for the final, comprehensive OIP that you will submit in Assessment 6.
Additional Requirements
• Length of assessment: 3–5 typed, double-spaced pages.
• Font and font size: Times New Roman, 12 point.
• APA formatting: Format resources and citations are formatted according to APA style
and formatting.
• All papers must have abstract, introduction, conclusion
Process Identification Scoring Guide
Criteria
Analyze the potential impact and
benefits of process improvements
on an organization.
Proficient
Analyzes the potential impact and
benefits of process improvements
on an organization.
Distinguished
Analyzes the
potential impact
and benefits of
process
improvements on
an organization,
supporting the
analysis with
literature and
research from the
Criteria
Proficient
Distinguished
field.
Explain the significance of a
process selected for improvement.
Explains the significance of a
process selected for improvement.
Explains the
significance of a
process selected
for improvement
and identifies
assumptions that
support the
relevance.
Explains
innovative and
sustainable
solutions that
Explain innovative and sustainable Explains innovative and sustainable
could improve a
solutions that could improve a
solutions that could improve a
specific process;
specific process.
specific process.
explanation draws
on best practices
and research in
the field.
Communicate in a manner that is
professional and consistent with
expectations for members of the
business professions.
Communicates in a manner that is
professional and consistent with
expectations for members of the
business professions.
Communicates in
a manner that is
professional,
scholarly, and
consistent with
expectations for
members of the
business
professions.
Adheres to APA
guidelines, and
work is
appropriate for
publication.

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