Expert answer:Process Management and Productivity


Solved by verified expert:Module 1 – CaseProcess Management and ProductivityAssignment OverviewCase: Massachusetts General Hospital’s Pre-admission Testing Area (PATA)McCarty, Kelsey, Gallien, et al. (2012, January 3). Massachusetts General Hospital’s Pre-admission Testing Area (PATA). MIT Sloan School of Management. Case: 11–116. Retrieved from the hyperlink above does not work directly (you do not need to
register to MIT site), please copy the link below to your browser to
open the case page directly: Pre-Admission Testing Area (PATA) is an outpatient clinic at
Massachusetts General Hospital responsible for conducting preoperative
assessments of surgical patients prior to their procedures. Set in June
2009, this case study describes the conditions of this busy outpatient
clinic prior to a process improvement effort by a collaborative team of
MIT Sloan students and faculty and MGH clinicians and administrative
staff. It also examines the complete PATA experience from both the
patient and provider perspective. The importance of improving PATA is
emphasized through a description of how this relatively small clinic has
a very large downstream effect on the MGH operating rooms and the
entire perioperative care system.You are required to review the entire case study information
available at the reference above and write a paper based on the
suggested case questions below.Case AssignmentConstruct a process flow diagram of the PATA visit from a patient’s
perspective. Calculate the capacity and utilization rate at each step in
the process.Use capacity analysis tools (build-up diagrams or/and queuing) to
decide if and where there is a bottleneck in the clinic. If a bottleneck
does indeed exist, how long do patients wait as a result of the
bottleneck? (As an approximation, assume that all appointment slots were
filled and patients arrived on time.)Evaluate the three Task Force diagnoses – not enough time between
appointments, not enough rooms, not enough physicians. Are these
diagnoses valid? If so, are they primary contributors to long patient
wait times? Why or why not?What factors contribute to variability in PATA process flow and what control, if any, does the clinic have to eliminate it?What changes would you recommend to improve PATA?Assignment ExpectationsUse the information provided in the Background readings. Please do any additional research as necessary.Review the information in PATA case study and become familiar with the products and processes.There is no set response to the case questions, so do not hesitate to think outside the box.It is essential to provide a well-written paper with detailed analysis.READ the information provided by the resources and references on the
Background page. Understand the theory and concept of process management
and productivity improvement.NOTE: Cite the references in the Background, as well as additional references you use in your Case paper.The report should be at least 5–6 pages and submitted by the Module 1 due date.

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