Project Management Chapter 11 chapter 12 case study  11–


Question 1Competencies that are essential for change effectiveness include ____________.   Personal knowledge and accountability for one’s own strengths and limitations specific to change and innovation, including technical capability and computer literacy.   Understanding the essence of change and innovation concepts as well as the tools of innovation.   The ability to collaborate and fully engage team members.   Competence in embracing vulnerability and risk taking.   A, B, and D are true.   All of the above are true.   Question 2Awareness of personal change abilities is important for the leader. This includes _______________.   The need to understand personal comfort and competence with change.   Assessment of strengths specific to the ability to identify critical issues for change.   The ability to overcome obstacles.   A and B.   All of the above are true.   Question 3The dynamics of change and innovation are best understood and advanced when several things are known. These include _________________.   key stakeholders of the work to be changed (who).   rationale for the change (why).   the content to be changed (what).   the timing for the change (when).   the technique to change effectively (how).   A, B, and D.   all of the above are true.   Question 4Innovation is ______________.   a unique type of change where there is a novel and dramatic change.   restructures the deep social and economic value of the organization.   highly interrelated and unpredictable.   all of the above are true.  Question 5The positive outcomes of course correction include all of the following except ________________.   information gained from less than successful attempts is needed in health care   they provide new insight and opportunities for further dialogue   the information should be filed away and not used in future decision making   course correction and remediation should be employed   Question 6Change should be considered when all of the following are true except ____________.   safety is enhanced   new evidence is available   cost is not an issue   excellence is advanced   Question 7Strategies to minimize risk in change include all of the following except ______________.   speaking up with evidence or a rationale for action   timing and tinkering   encouraging upward communication   accelerating personal competence   apologizing with a flair   all of the above are true   Question 8Reasons not to change include _____________.   lack of compelling evidence   there is no significant risk to patients and employees   isolated issues that are closely linked with individual performance rather than system performance   indications that an intervention or change is more likely to be a fad of the moment   all of the above are true   Question 9Change is ____________.   an alteration of the current state.   normative in a complex system.   omething to be minimized in a linear system.   all of the above are true.   Question 10The what of change begins with all of the following except _____________.   identification of the specific processes and policies that need to be changed, replaced, or created   identification of the relational competencies that need to be changed to fully support the system   understanding of duplicate processes that need to be eliminated   a total acceptance of whatever technological changes may need to be put in place

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