1. Before making improvements in service operations, companies need to understand what is working a


1. Before making improvements in service operations, companies need to understand what is working and what is not. 

Share a bad customer service experience.

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Provide research to support techniques or processes that can be used by the company to improve this aspect of its service operation. (Research Support Required – look for articles no more than 3 years old).

2, The Supply Chain is Broken

The materials to make a product are scarce or expensive. Supermarkets cannot get the usual foods their shoppers want. Some stores are limiting the number of purchases as shelves remain empty.

Module 2 Discussion Week 1 Resources

U.S. grocery shortages deepen as pandemic dries supplies

The Red Cross says there’s a blood shortage nationwide. Here’s how you can help (2022) 

Chip shortage cost U.S. economy billions in 2021 (2022) 

Supply chains in 2022: shortages will continue, but for some sellers the problem will be too much stock (2022)

Based on the resources provided and your research, share what businesses are doing to keep deliveries coming and products on the shelves. Provide one example of an organization’s innovative approach to the shortages. (Recent Research Support Required)

3. Enterprise Resource Planning 

Enterprise Resource Planning (ERP) supports operations large and small. They connect complex systems within an organization. While they are invaluable for automating functions, there are sometimes issues for end-users that the developers had not considered. Based on the resources provided and your research, provide one example of one organization’s ERP implementation issue. Include a discussion of how it adversely affected operations. (Recent Research Support Required)

4. Food Quality

Let’s talk about a topic that affects us all: food quality. We hear about recalls of products for mislabeling or contamination. Something went wrong along the food supply chain which left consumers with a defective product. Based on the resources provided and your research, share information about a recent food product recall. Do a quick internet search to see if the company or food type has had other recent recalls. (Recent Research Support Required)

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